At first, I bought 2 from the Amazon warehouse, described as "new, packaging damaged". That was wrong, the packaging was fine but one of the two had obvious sign of use. The install went ok. I had to replace the 1994 copper risers with pex. After putting them in, the one that showed previous use soon showed why – the cold side leaked through the faucet. I emailed KB, described the issue, and asked for new parts. They never answered me, but 5 days later a new cartridge and new springs/seats arrived. Not hard to install, but they changed nothing – still dripping continuously. At this point, I had no energy to try arguing the faucet itself was defective (it obviously is) and ignored the drip. Finally I gave up, looked, and bought a 3rd faucet, also "new condition, packaging may be damaged". This one looked ok, and I swapped it in, taking only about 20 min. It does not leak. If I was cynical, like the customer whose reject faucet I just removed, I could have returned it as if it were the newly purchased one. But I'm not that cruel. For the three previously returned faucets, I paid maybe 65% of buying new ones (which hey, might just as well leak) and got to install three times instead of two. Make your own judgment. I think they look rather nice, but I like chrome and polished brass. The valves turn smoothly with a nice feel. The flow is ridiculously low. I could draw hot water up from the heater in maybe 3 days with the factory flow. I removed the white flow restrictor in the aerator, drilled the center hole out to 1/8", and now I get a respectable flow with my 40-60 psi well system. It uses a replaceable cartridge/seat system which works well and it's easy to refresh the seal. The drain assembly IS cheap – a brass body faucet but plastic with a sheet metal cover for the drain. Overall, with my decades of living with Delta, Moen, and generic faucets, drains, and showers, I think I'd prefer to use a modest faucet like this and change it every 5 -10 years, vs trying to get 25-30 years out of an expensive brand name faucet.
